Shipment

*** NEWS: NO PLANT SHIPPING BETWEEN 8TH AND 14TH FEBRUARY 2021 ***

Please note: It will be very cold next week! So we have decided to take a shipping break for plants between the 8th and 14th of February because of the extremely weather forecast for Germany. We will ship your orders as soon as possible, thanks for understanding!


*** LATEST INFORMATION ABOUT LOCKDOWN / CORONA ***

Even in the current difficult time, our online shop is 24/7 open for you. We ship normal in all European countries, but shipping to some countries may be restricted!

Shipping to the following countries is currently not possible (as of January 15th, 2021):

  • France - packages larger than 60cm
  • Greece - packages larger than 40cm
  • Italy - Packages larger than 40cm
  • Uk 

We will send the orders as soon as DHL returns to these countries normally. You also have the option of canceling your order, please send an email to info@houseplantfactory.com

Check out DHL Informations here

Please understand if the shipping time and answering of your customer inquiries can currently take a little bit longer than usual. Thank you! 

Stay healthy!

Your team from Houseplant Factory


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WHERE DO WE SHIP?

The delivery takes place within Germany as well as in the European foreign countries. On request we also ship outside Europe.


HOW IS SHIPPED?

The products from our assortment are sent by parcel via DHL.
Delivery is Monday - Saturday. A delivery to PACKSTATIONEN by DHL / Deutsche Post is also possible.

 

HOW LONG DOES DELIVERY TAKE?

If no other period is specified in the item description, the delivery of the goods takes place in Germany within 2 to 3 days, for foreign deliveries within 5 - 7 days. When paying in advance the delivery period begins after receipt of payment.
Please note that on Sundays and public holidays delivery is not possible.


HOW DO YOU SHIP IN WINTER SEASON?

At temperatures below 0 ° there is a risk for the plants not to survive the transport undamaged. Therefore, there may be delays in shipping in appropriate weather. We ask for your understanding.
Alternatively, we offer you the possibility in the course of the ordering process under the item "shipping method" to add the shipping with Styrofoam box and heat pack for 3.90 €. We recommend this from outside temperatures of less than 0 degrees Celsius. Shipping is then immediate, despite the low temperatures.


HOW MUCH IS THE SHIPPING?

We charge a shipping fee within Germany in the amount of 5.90 EUR. Shipping in Europe is 14 EUR.
Cash on delivery is also possible for a surcharge of 4 EUR.
The following shipping costs include VAT.

The estimated shipping costs can only be used if the basket is not empty.